FAQ'S

Frequently Asked Questions (FAQ)

Ordering and Shipping

1. What are the shipping options available for my order?

• We currently offer standard shipping, which typically takes 3-7 business days within the continental US. Expedited shipping options are also available at an additional cost.

2. How do I track my order?

• You can track your order by logging into your account on our website and navigating to the order history page. You will be able to see the status of your order and track its progress.

3. Can I change or cancel my order after it has been placed?

• Unfortunately, we are unable to change or cancel orders once they have been placed. Please make sure to review your order carefully before submitting it.

4. What is your return policy?

• We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in their original packaging. Please see our Return Policy page for more information.

5. How do I initiate a return?

• To initiate a return, please contact our customer service team at support@mamychic.com with your order number and reason for return. Our team will provide you with a return label and instructions.

Products and Sizing

1. How do I know what size to order?

• Please refer to our size chart, which can be found on each product page. If you have additional questions about sizing, please contact our customer service team for assistance.

2. Do you restock items that are sold out?

• We do our best to restock popular items, but availability is not guaranteed. We recommend signing up for our email newsletter to stay informed about new arrivals and restocks.

3. How often do you release new products?

• We release new products regularly, usually every few weeks. Please sign up for our email newsletter to stay up to date on new arrivals.

4. Do you offer gift cards?

• Yes, we offer gift cards in denominations of $25, $50, and $100. They can be purchased on our website and make a great gift for any occasion.

Payments and Security

1. What payment methods do you accept?

• We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

2. Is my payment information secure?

• Yes, we use SSL encryption to protect all payment information transmitted through our website. Your payment information is secure and will not be shared with any third parties.

3. Do you charge sales tax?

• We charge sales tax on orders shipped to addresses within the state of California.